Covid Lockdown : We make best efforts to ensure we deliver your orders as
soon as possible, but due to lockdown or containment zones we do not offer any
fixed date / time guarantee. Orders will be processed on a first come first
serve basis. Orders will be delivered soon, once we are allowed to deliver by
local government authorities on an available day.
Our Customer Care team is on toes to ensure that you have a great experience
with us. During the Lockdown, the team may take a little more time to respond.
Your email will be responded asap. Please note: Zero refund policy applicable
if the products are not delivered during lockdown. The product will be
delivered once the Government restriction is over on essential/non essential
items.
Products
and Pricing
All products listed on the website, their descriptions, and
their prices are subject to change from time to time. Purchase of a product on
the website is subject to availability of stock.
Ritika flowers gifts.com reserves the right, at any time, to
modify, suspend, or discontinue the sale of any product or services with or
without notice.
In the event a product or service is listed at an incorrect
price or with incorrect information due to typographical error, error in
pricing or information received from Rtika Flowers Gifts’s suppliers, Rtika
Flowers Gifts shall have the right, post the acceptance of any order, to
decline or cancel any such order, whether or not the order has been confirmed
and/or you have been charged for such product or service. If you have already
been charged for the order and Rtika Flowers Gifts cancels your order, we will
refund the amount.
The product specifications (weight, size,
colour etc.) mentioned with the product photos displayed are only approximate.
There may be a slight variation in the pictures and the respective products.
Orders
and Acceptance of Orders
When you make an order, you are making an offer to purchase, and
such offer is subject to acceptance by us. Your receipt (email/SMS/push
notification) of an order confirmation from us does not signify our acceptance
of your order, nor does it constitute confirmation of our offer to sell. We
reserve the right at any time, after receiving your order, to accept or decline
or cancel your order (in whole or in part) for any reason whatsoever. We may
require additional verifications or information before accepting any order. In
the event of a purchase, you will be required to accurately provide the
recipient’s name and shipping address. You agree that, if Rtika Flowers Gifts
cancels all or a part of your order, your sole and exclusive remedy is either
that:
(a) Rtika Flowers Gifts will issue a credit to your credit/debit
card or bank account in the amount charged for the cancelled portion (if your
account card has already been charged for the order) or
(b) Rtika Flowers Gifts will not charge your credit/debit card or bank account
for the cancelled portion of the order.
For your convenience, Rtika Flowers Gifts
accepts Visa, Master Card, Diners Club, Maestro, American Express, Debit Card
and PayPal, Digital wallets, Loyalty points, COD. Notwithstanding anything
contained herein, any and all payments made by above mentioned options, either
through payment gateway on the Rtika Flowers Gifts website or through Rtika
Flowers Gifts mobile application, are subject to specific terms and conditions
of such third party payment gateways.
Substitution
Policy
Since flower arrangements are hand-made, there may be a slight
variation from the picture shown. Occasionally, substitution of flowers is necessary
due to temporary and/or regional unavailability issues.
Every cake we offer is handcrafted and since each chef has
his/her own way of baking and designing a cake, there might be slight variation
in the product in terms of design and shape. Occasionally, substitution of
flavours/designs is necessary due to temporary and/or regional unavailability
issues.
In such a cases, our experienced team will ensure we deliver the
product as close as possible to the description/photograph shown and will only
substitute items of equal or higher value.
Items can be substituted with a similar value, in case the
product is not available in any given location.
During festivals, in an event that a gift item
that you have ordered is out of stock, we will mail you an option of an
alternate product. If we do not hear back from you within 24 hours, we will
proceed with sending you the alternate item since we know that you are sending
it to your loved one(s) on a special occasion and we would not want anything to
dampen the spirit of the occasion.
Order
Modification/Cancellation Policy
Same day orders are processed immediately, and usually cannot be
modified/cancelled. However, in case you want to modify/cancel an order, you
can reach us on +91 9650405449 (08:00 hours–22:30 hours, 7 days a week). If the
order has not been prepared or is not out for delivery, we will try to
modify/cancel the order for you. If the order has already been
prepared/dispatched, it cannot be cancelled/modified and you will be charged
for the order.
In other cases of order
modification/cancellation, please give at least 24 hours’ notice.
Order/Delivery
Confirmation E-mail and SMS
Shortly after you place an order, you will receive an Order Confirmation e-mail and SMS which will include all the details of your order, including the order number which will be required in the event you need to contact OyeGifts. In case you have not received an Order Confirmation e-mail and SMS, please call on +91 9650405449 (09:00 hours–22:00 hours, 7 days a week) or write to us at info@ritikaflowers.com You will also receive a Delivery Confirmation e-mail and SMS when your order has been delivered.
Shipping
& Delivery Policy
Flowers may be delivered in fully bloomed, semi-bloomed or bud
stage.
·
For same-day standard
time delivery, orders must be received by Rtika Flowers Gifts before 6:00 pm, Monday - Sunday, IST.
·
For same-day fixed
time delivery, orders must be received by Rtika Flowers Gifts before 6:00 pm, Monday - Sunday, IST.
·
For same-day midnight
delivery, orders must be received by Rtika Flowers Gifts before 6:00 pm, Monday - Sunday, IST.
Currently Rtika Flowers Gifts delivers within Express Cities,
Courier Cities and Remote Cities.
You acknowledge that requested delivery time is non-binding.
Estimated delivery time depends on the availability of the product and the
destination to which you want the product to be delivered.
Delivery may take longer due to:
1. Bad weather
2. Political disruptions
3. Other unforeseen circumstances
In such cases, we will proactively reach out to you. Please
check your e-mails and SMS regularly for updates.
Before major occasions, we suggest that you place your order at
least five days in advance.
Products that are hand delivered cannot be delivered along with
courier products.
For perishable items like cakes and flowers, we attempt delivery
of your order only once. In the event the delivery is not executed during the
attempt, you shall still be charged for the order and no re-delivery will be
possible. We will consider the order executed in the below cases:
·
Wrong
shipping/delivery address.
·
Recipient not
available.
·
Premises locked.
·
Recipient refusing to
accept the delivery.
In case if the recipient is not available, he/she can inform the
delivery person to deliver the order to the gate/reception/neighbour.
Proof of delivery will be provided in case of any dispute in
delivery.
Deliveries are made on Sundays and on Public Holidays for
products that are delivered by hand.
If there is no one available at the shipping addresses to accept
the delivery of your order at the time of delivery, the order will not be
considered late. Hence in such cases, no refunds, cancellations, liability can
be made. We will surely try our best as mentioned below-
·
Call the recipient to
schedule an appropriate delivery time.
·
Leave a note on the
recipient’s door asking them to contact the florist to schedule a delivery
time.
·
Leave the
bouquet/arrangement in a covered, secure area of the home (porch, garage, or
other entrance)
·
Leave the
bouquet/arrangement with a neighbor and place a message on the recipient’s door
with this information.
Midnight
Deliveries
Subject to the other terms of the Shipping Disclaimer, delivery
will be made between 11.00 pm to 11.59 am on the chosen delivery date. Note:
Please choose the date of delivery a day prior to the date of occasion.
(E.g. If the occasion is on 2nd January, please choose 1st
January as the date of delivery. It will be delivered in between 11:30 PM of
1st January and 00:30 AM of 2nd January)
Note: Please choose the date of delivery a day prior to the date
of occasion. (E.g. If the occasion is on 2nd January, please choose 1st January
as the date of delivery. It will be delivered in between 11:30 PM of 1st
January and 00:30 AM of 2nd January)
Fix
Time Deliveries
We cannot commit the exact time for delivery.
Subject to the other terms of the Shipping Disclaimer, the order will be
delivered +30 or -30 minutes as per selected time.
Delivery
of Courier Products
Notwithstanding anything contained in the Shipping Disclaimer or
in the Terms and Conditions, in the event the order is made to deliver through
any courier agency or any third party, Rtika Flowers Gifts does not make any
representation or warranty in relation to the delivery of such order.
The products will be delivered through Blue Dart or any other
courier company and the delivery made by them are subject to the Terms and
Conditions of such courier companies.
You acknowledge that requested delivery date is non-binding.
Estimated delivery date depends on the availability of the product and the
destination to which you want the product to be shipped.
Our courier partners do not call prior to delivering an order,
so we recommend that you provide an address at which someone will be present to
receive the package. The delivery cannot be redirected to any other address.
No deliveries are made by third party courier agencies on a
Sunday and Public Holidays.
All courier orders are carefully packed and shipped from our
warehouse. Soon after the order has been dispatched, you will receive a
tracking number that will help you trace your order.
Courier partners sometimes have some delays due to holidays and
strikes.
In case if the recipient is unavailable, we will attempt
delivery twice and in case delivery location is incorrect or the recipient
refuses to take the delivery, the delivery shall be deemed to have been made.
The courier company will attempt to deliver the package twice before the parcel
returns back to the point of origin.
In the event the delivery is not executed during the attempts,
you shall still be charged for the order.
We will consider the order executed in the below cases:
·
Wrong
shipping/delivery address.
·
Recipient not
available.
·
Premises locked.
·
Recipient refusing to
accept the delivery.
In case if the recipient is not available,
he/she can inform the delivery person to deliver the order to the
gate/reception/neighbor.
Delivery
to Hospitals Policy
Hospital name
Full address of the hospital
Telephone number of the hospital
The name of the recipient
Room number or ward of the recipient
We will send your order in accordance with
facility procedures, as most hospitals do not allow florists to personally
deliver to individual rooms. Please note that many ICU patients are not permitted
to receive flowers. Please check with the hospital before placing your order.
Delivery
to Hotels Policy
The florists in our Rtika Flowers Gifts network are experienced
at making deliveries to hotels. However please be aware to make the following
information available:
Hotel name
Full address of the hotel
Telephone number of the recipient and the hotel
The name of the recipient
Room number of the recipient
Name of Tour Company, if applicable
If the recipient has not checked in at the
hotel on the delivery date, the order will be left at the reception and the
order will be assumed as executed. If the person has checked out of the hotel
by the delivery date, the order will be assumed as executed and no refund will
be made in such cases.
Delivery
to Wedding Halls/Marriages Policy
For delivery of order items to Wedding
Ceremonies/ Marriage Halls, we may not be able to assure the delivery to the
bride and/or bridegroom. However, we shall ensure that the delivery is made to
one of the responsible member of host.
Delivery
to Hostels/PG/Cantonment/Enclosed Premises
Our florists are experienced at making deliveries to
hostels/PG/Cantonment/Enclosed Premises. However, please be aware to make the
following information available:
Hostel name
Full address of the hostel
Telephone number of the recipient and the hostel
The name of the recipient
Room number of the recipient
The recipient needs to either come to the gate
of the premises to collect the delivery or send someone on his/her behalf after
coordinating with the delivery person. The order can be handed over to
security/any other responsible person or the order will be left at the
reception and the order will be assumed as executed.
Delivery
at Remote Locations and Towns
Orders can be delivered only in the cities mentioned in the List
of Serviceable Cities.
Please note that flowers, cakes and other perishable products
are sourced locally at the delivery location.
We can’t commit an exact time of delivery.
Correct address and contact number is a must of the recipient
for placing the order.
No deliveries would be done on National Holidays. The delivery
of the same would be done on the next working day. In case of floods/ heavy
rains/ National Bandh/election dates/ curfews/ traffic jams/ festival
times/regulated traffic movements or any other impediments that may restrict
the delivery of the order. Rtika Flowers Gifts reserves the right to reschedule
the delivery to another date.
The delivery of the products/items ordered will be attempted
only once at the address as provided in the order received by Rtika Flowers Gifts.
In the event the delivery is not executed due to any reason whatsoever not
attributable to Rtika Flowers Gifts, the customer shall still be charged for
the order and no redelivery or refund will be made by Rtika Flowers Gifts. The
order will be deemed executed and delivered in the following events:
·
Delivery not done due
to wrong address.
·
Recipient not
available.
·
Premises locked.
·
Wrong/incorrect phone
or mobile or extension number / not working / no reply or not connecting /not
reachable.
·
Recipient refused the
products.
·
Delivered the product
at the Gate/Reception/Neighborhood.
Duplicate
Orders
If you have placed two or more identical orders by mistake,
please let us know about it. We will give a full refund for the duplicate
order, provided that the order has not been prepared or delivered.
If we find that the same order has been made
twice, we will try to contact the customer to confirm the order. If the
customer is not contactable, we will take the decision on your behalf and that
will be final.
Payment
Terms
You agree to pay the price applicable for the product or service
on our website at the time you submitted your order (Product Price), the
delivery fees for the delivery service you select, if any (Delivery Fees), or
any applicable taxes (defined below). You will be solely responsible for
payment of all taxes (other than taxes based on Rtika Flowers Gifts income),
fees, duties, and other governmental charges, and any related penalties and
interest, arising from the purchase of the products and services (Taxes) not
withheld by Rtika Flowers Gifts.
All payments are non-refundable (except as
expressly set forth in the Terms and Conditions). We reserve the right to
charge late fees on all due payments equivalent to the lesser of 1.5% per month
on the unpaid balance or the highest rate allowed under Applicable Law. You
agree to pay for all collection costs, attorney’s fees, and court costs incurred
in the collection of past due amounts.
Communications
You consent to receive communications from us
by e-mail, SMS or any other communication made electronically, verbally or
physically through post. You agree that all agreements, notices, disclosures
and other communications that Rtika Flowers Gifts provides to you by e-mail or
in any other aforementioned mediums satisfy any legal requirement that such
communications be in writing.
Feedback
and suggestions
At Rtika Flowers Gifts, we make every effort to ensure that you
receive excellent products and services. We strive hard not only meet, but
exceed your expectations. If, at any time, you experience problems with an
order or are not happy with our service, you can call us on +91 8010997070 (08:00
hours–22:30 hours, 7 days a week) or write to us at support@OyeGifts.com
Your feedback and suggestions are important to us.
Note: Complaints against perishable products like
fresh flowers, cake etc. need to be made within 24 hours from the time of
delivery, after which we will not be able to register any complaints.
Complaints against non-perishable products need to be made within 10 days from
the time of delivery, after which we will not be able to register any
complaints.
Returns
and Refund Policy
No returns are allowed. However, in case if a wrong or a
defective product has been sent, do let us know at the earliest. You can write
to us at support@OyeGifts.com or call us at +91-8010997070 (09:00 AM-10:00 PM,
Monday-Sunday).
Rtika Flowers Gifts is not responsible and does not guarantee
refund for cases where:
·
Flowers, plants,
fruits, sweets, gift products and preserved items are delivered to incorrect
address provided by the sender.
·
Unsuccessful
deliveries arising from the recipient not being present at the time of delivery
at the address provided by the sender or the recipient refusing to accept the
delivery.
·
Product quality
problems caused by improper handling of the product.
A full refund for cancellations is allowed if made 24 hours or
more prior to the scheduled delivery date.
In the event that we are unable to supply all or part of your order (the
product or any substitute product to you at all), we shall notify you as soon
as possible and reimburse your payment in full.
Online refund is credited directly through the mode from which
the customer has paid the money within 24 working hours. Once processed by Rtika
Flowers Gifts, refund takes 5-7 business days to reflect in your account.
Offline refund is credited once the customer
shares the bank details post which it takes 5-7 working days.
Exchanges
It will not be possible for us to accept any
request for product exchanges.
Damaged/Defective
Products
If any product received by you is
damaged/defective, you can let us know the same. You can call us at +91-8010997070
(09:00 hours–22:00 hours, 7 days a week) or send us an e-mail with the
photographs of the same at support@OyeGifts.com, within 48 hours of receiving
the product. We will either deliver to you the new product or refund the amount
to you. Subject to the Terms and Conditions, once refund is initiated by
OyeGifts, it takes 5-7 business days for the refund amount to reflect in your
account.